College Muscle Movers

I've used College Muscle Movers a few times now, always had a good experience. We used their storage service to clear a bunch of stuff out of our house so it would look good for showings. Then they moved the rest of our stuff on our actual moving day and brought all the stuff from storage too. It was really efficient and the movers knew what they were doing. They worked hard and the cost ended up being right in the range they estimated. All in all I will for sure use them if I move again!

Move size: 3 Bedroom Home Service cost: $1500

These guys rock! Everyone from the company that I interacted with throughout the scheduling and moving process was so friendly and helpful. The young men that came out were polite, careful, and never stopped working. I was hesitant to spend money on a professional moving company, but I am so glad I gave it a shot. So very worth it!! Also, I got kind of lucky considering they still had some availability at the end of the month after my other moving company spontaneously cancelled :(.

Move size: 1 Bedroom Home Service cost: $500

Hired movers for the first time and the only reason why I’m leaving 2 stars instead of one is because of the help and professionalism of ONE of the two movers. The customer service and business overall deserves one star. One of the movers negligently shattered my glass topped coffee table by leaving it in the pathway of an elevator door, so he said. There was no reason to drag the table into the pathway of the door as the apartment was only a small
flight of stairs away and would have been easier and safer to do it that way than trying to get into the elevator. The guy who did it seemed unbothered by the situation. The other apologized sincerely and said the company would be in contact about reimbursement. This is where it gets even more ridiculous. They sent an email saying that they assume it weighs only 40lbs and will pay .6/lb. so now my $400 coffee table is being replaced by a check for a whopping $24. This was shattered completely. Not a scratch to the glass or leg. It was done due to negligence and not accidentally in the truck. They also left glass all in the elevator and carpet of the hallway which my landlord contacted me about upset. Will never be using this company again and will continue to let others know of my experience. All of their insurance coverages are worthless as well. You pay an upfront fee of $15-$175 the plans upgrades the price per lb to like $2-4 only and then you pay a deductible as well anyways. Basically they can break whatever they want for whatever reason and get away with it. We paid them over $400 to move and now have to pay to replace our coffee table.

Move size: 2 Bedroom Home Service cost: $400

I used College Muscle three times in 2016-2018, for myself or one of my kids, and they were pretty good. But our move in late December 2019 was so awful, I filed a complaint with the company and posted negative reviews on Yelp and Google. I'm here after a couple weeks posting a third because I've had time to find the dozens of additional broken and damaged things our movers left. In short, we moved from a DT Minneapolis apartment to a house in the city. My husband very carefully tallied up all the items we were moving and submitted the list for an estimate, just as he had before. This time, a crew of 3 guys showed up in a Ryder rental truck (?) and started randomly grabbing items. At first, they told me they were ahead of schedule; half an hour later, they said they were an hour behind (??). It took them twice as long as it took us to drive to the house. When they finally arrived, they started unloading and it became clear they had no idea how to move furniture through doorways. They smashed a new leather couch through the smaller front door despite my husband's asking them several times to go through the larger back door. Then a supervisor showed up to "monitor" and told them to back the couch out and go through the back -- so they did, ripping the couch in the process. The supervisor took photos and said he'd submit them. After watching two more careless maneuvers with other pieces, we told the guys to just bring our furniture into the back room and pile it there -- we'd take care of it. They did this then presented us with a bill 40% higher than the estimate. My husband asked if he'd made a mistake on the inventory list; the kid in charge said no, they'd just 'taken longer' than they expected. Our card was charged. They jumped in their Ryder truck and left. Our claim for the couch was denied immediately (same day) and our complaints went nowhere. In the two weeks since we moved, I've found deep scratches in the newly-finished wood floors, a barstool that was crushed (wood scraped off the polished seat) and stuck in a corner under a blanket and an entire sideboard worth of items are missing: random things like candles, cloth napkins and spare dog items. The drawers were supposed to be bound shut in the move but must have opened in the truck and spilled out there. All told, this move with College Muscle cost us about $800 more than we were expecting -- adding together the larger charge and the lost or damaged items. Why were the guys in a Ryder rental truck? Why did they seem completely untrained? Why was a supervisor visiting them on site? I don't know. But really, just don't use them.

Move size: 2 Bedroom Home Service cost: $750

UNPROFESSIONAL, INAPPROPRIATE AND MISLEADING BILLING PRACTICES. I booked CMM for a load only and not only were the movers slow, but they needed constant management to keep on time and keep moving back and forth from the residence to the POD they were loading. I then received my invoice when had a 16" truck billed as part of the total pricing, which I was not quoted correctly when I inquired about their billing practices. I asked for an itemized estimate and the itemization I received did not include a truck and I was assured this was just basically language in the contract (which was not itemized). After a few unanswered emails and voicemails, one of the owners Cameron finally called me and it was the most unprofessional business encounters I have ever experienced. I had to stop him multiple times to tell him to lower his voice from a yell and he constant interrupted me and bulldozed the entire conversation; his demeanor was aggressive and argumentative. I am appalled that this local, small business thinks this is an appropriate way to deal with a customer complaint on a misleading and deceptive billing practice; I had only asked to have the truck charge removed from my bill and was willing to pay for the fees and labor charges. In the end, the argument over the fact that I was mislead into signing a contract regardless of what is itemized in the billing is a moot point because if they refuse to remove the truck charges from the billing, they are in conflict with their own contract that stated that a 16" truck was coming to my location, when the movers showed up in a small company van. I would never recommend this company to anyone, seek your services elsewhere.; they have no interest in resolving consumer disputes and refuse to acknowledge that the misleading language and customer service practices are a known issue at the company as explicitly stated to me, by Cameron.

Move size: 1 Bedroom Home Service cost: $450